Travel Advice

Spotlight On: The Georgia D.O.T.’s HERO Unit

August 12, 2013 • By

Today, I wanted to write about one of our unsung heroes. Literally. like the old saying, you never miss your water until the well runs dry; you don’t realize the value of these folks until you need them.

It is inevitable that you will come across one of these bright yellow vehicles during the course of your rush hour commute if you live in Georgia. They are responsible for moving disabled vehicles from the highway onto the shoulder or clearing wrecks from the highways in order to facilitate a smoother traffic flow.

 

courtesy 11Alive news

courtesy: 11Alive news

The Georgia D.O.T.’s HERO Unit

The Georgia DOT Office of Traffic Operations Highway Emergency Response Operators (HERO) patrols Georgia’s highways 24 hours a day, 7 days a week. The majority of their time is spent assisting stranded motorists who may:

  • have a flat tire
  • need a jump start
  • need transport
  • need fuel or water
  • need to use a phone

If they happen to see a car on the side of the road, they will pull up behind them to assist (providing that the driver hasn’t already left the vehicle to seek help at an off-ramp).  They are not a wrecker service, so they will not be able to tow you.  They can, however, contact a towing service for you.

There’s something comforting about knowing that should you experience a breakdown while traveling on Georgia’s highways, you can easily summon help by dialing 511, then press 1 to reach a HERO dispatcher. It’s nice to know that you will be taken care of whether you live here, visiting or are just passing through.  Caveat:  For obvious reasons, during major traffic incidents or severe weather, HEROs may not be available for routine motorist assistance.READ MORE